Frequently Asked Questions
About Tickets
How do I purchase tickets?
Access the ticket details page for the ticket you wish to purchase, select the unit (adult, child, etc.), participation date, and participation time on the calendar on the right side of the screen, and click the “Next” button.
After entering the required customer information, enter your credit card information, and once your one-time password is verified, your purchase is complete.
After the purchase is complete, a purchase completion e-mail (voucher) will be sent to the e-mail address you entered at the time of purchase.
*A credit card transaction completion email will also be sent at the same time.
*If you do not see the purchase completion e-mail, please check your spam mail box.
Can I cancel my ticket purchase?
Yes, customers may cancel by themselves if it is within the cancellation period.
However, cancellation fees incurred at the time of purchase cancellation will be in accordance with the cancellation policy of each ticket.
If you are able to cancel, please go to “My Page” in the purchase completion e-mail to complete the cancellation procedure.
The cancellation policy is posted in the purchase completion e-mail (voucher).
Can I change the date, time, number of participants, or unit type of my ticket?
Unfortunately, it is not possible to change a reservation, so please cancel your purchase.
Please refer to the FAQ page “Can I cancel my ticket purchase? Please refer to the FAQ page.
How do I receive my purchased tickets?
In the purchase completion e-mail (voucher) sent to the e-mail address entered at the time of purchase, you will find a “View Ticket” button.
Please present your e-ticket to the staff upon entering the facility or at the start of your experience.
*Please present your ticket to the staff upon entering the facility or at the start of the tour.
*If you wish to purchase more tickets, please follow the same procedure as when you purchased the tickets.
What should I do if I cannot display my e-ticket at the facility on the day of my visit?
If you are unable to display the e-ticket when entering the facility or starting the experience, please verbally provide the staff with information that identifies your reservation (reservation number, name, date of participation, etc.).
We will check the status of your purchase.
Can I transfer my purchased tickets to someone else?
Unfortunately, transfer is not allowed.
Please note that if a ticket is found to be transferred, the transferred ticket will become invalid.
If tickets are sold out, are there any plans to restock?
Sold-out tickets may be restocked depending on the availability of the facility.
Please check the Ticket Details page frequently to be notified when tickets are available.
About Payment
Can you issue a receipt for tickets purchased?
Yes, receipts can be issued and downloaded from “My Page > Confirm Reservation > Past Reservations”.
Please note that receipts can only be issued after the date of participation.
*You can specify your name and address only once.
What payment methods are available?
Currently, the only accepted payment methods are credit cards (VISA, MASTER, JCB, AMEX, DINNERS, and DISCOVER).
I don't know what my one-time password is.
One-time passwords can be sent by e-mail, SMS, or other methods.
Please contact your credit card company for details.
Are there any discounts for children or seniors?
Please refer to each ticket detail page for detailed pricing and applicable age groups.
What happens if the facility is closed due to weather or disaster after purchase?
In the event of a facility or experience closure due to weather or disaster, tickets can be refunded or transferred to another date.
Details will be provided based on communication from the facility.